returns

returns are available for 16 days after purchase. buyer pays to ship back and will receive funds once I have received the item in its original condition. please send me an email through the contact form above if you need more clarity on sizing or measurements!
Custom items cannot be returned.

to start your return send an email through the contact form above with:
1. order number
2. which item from your order you are returning
3. reason for return

It is recommend that you use a trackable method to mail your return, Starr Shoppe is not responsible for any return packages lost in the mail.

wash instructions

garments: 

with vinyl and screenprint details:
-wait to wash as long as possible, inside out and on cold is best. as with any other garment, limiting the amount of washing in general will ensure the longest life span :)
-do not leave soaking wet & dry on low.
-more "natural" detergents are best.
-do not iron directly on vinyl, it will melt! use a piece of parchment paper on top of garment with low heat to iron safely.

pillows & plushies:

spot clean only with natural detergents.

spot clean only. most plushies will have some kind of custom painting on them, so excessive washing can result in loss of coloring, as well as embroidered details need to be handled with care.

shipping

• processing time for all orders besides custom is about 1-3 days.

• most packages are sent using priority mail which is about 3-5 days from processing time.

• any large piece is sent using ground mail (usually) which is around 7-9 days from processing time.

• stickers, zines and envelope sized items are sent using first class ground mail. they should be delivered within 3 weeks at the most. 
  

repairs

repairs are free for life for customs, garments and plush items.
buyer pays shipping, and the repair will be completed within a week.

to start your repair inquiry send an email through the contact form with:
1. order number
2. which item from your order needs repairing
3. reason for repair/pictures of repair

It is  recommend that you use a trackable method to mail your return, Starr Shoppe is not responsible for any return packages lost in the mail.

wholesale

I now have a page for ready to ship wholesale accessories. Check it out here!

Please send me a message through the contact form above for other ideas for custom wholesale orders.

custom orders

Please send a message through the contact form to discuss a custom order.
I am a painter/garment constructor/graphic designer/soft sculpture creator/as well as many other things and would love to hear your ideas for a project!
Refer to my portfolio in my “links” section above for more reference to my work!

privacy policy

Last Updated: 12/28/24

I am committed to protecting your privacy and ensuring a safe online experience. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website starrsprite.com), make purchases, or use any services we offer. By accessing or using starrsprite.com, you agree to the practices described in this policy.

Please read this policy carefully to understand how we collect and use your information.

1. Information We Collect

We collect both personal and non-personal information when you interact with our Site.

a. Personal Information

When you purchase goods, create an account, or communicate with us, we may collect personal information including:

• Name (first and last)

• Email address

• Shipping address

• Billing address

• Phone number

• Payment information (credit card details, PayPal, etc.)

• Account login credentials (if you create an account)

b. Non-Personal Information

We also collect non-personal information about your use of our Site, including:

• IP address

• Browser type and version

• Device type

• Pages viewed

• Time spent on the Site

• Referring website or source

• Cookies and tracking technologies (for details, see section 3)

2. How We Use Your Information

We use the information we collect for the following purposes:

• To process transactions: We use your payment and billing information to fulfill your orders.

• To improve your shopping experience: We use information about your preferences, browsing behavior, and purchases to enhance your user experience and provide personalized recommendations.

• To communicate with you: We send order confirmations, shipping updates, promotional emails (if you opt-in), and respond to customer inquiries.

• For marketing and promotional purposes: With your consent, we may use your email address or other information to send promotional offers, newsletters, and other marketing materials.

• To improve our Site and services: We analyze site traffic, usage patterns, and customer feedback to improve the functionality and content of our Site.

• To comply with legal obligations: We may use your data to comply with applicable laws, regulations, and legal processes.

3. Cookies and Tracking Technologies

We use cookies and similar technologies (such as pixels, web beacons, and local storage) to enhance your experience on our Site. Cookies help us remember your preferences, analyze site traffic, and deliver personalized content.

You can manage cookie preferences through your browser settings. However, disabling cookies may affect some features of the Site.

4. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your information in the following situations:

• With service providers: We may share your information with trusted third-party vendors who help us process payments, deliver products, manage customer service, and perform other business functions. These third parties are contractually obligated to protect your information and use it only for the purpose for which it was provided.

• For legal reasons: We may disclose your information if required by law, to comply with legal obligations (e.g., court orders or subpoenas), or to protect the rights, property, and safety of our company, users, or others.

• Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, or disclosure. However, no method of data transmission over the internet is 100% secure, and we cannot guarantee the absolute security of your information.

6. Your Rights and Choices

You have the following rights regarding the personal information we collect about you:

• Access: You can request access to the personal information we hold about you.

• Correction: You can request that we update or correct any inaccurate or incomplete information.

• Deletion: You can request the deletion of your personal information, subject to legal or contractual obligations.

• Opt-out of marketing: You can opt-out of receiving promotional emails from us at any time by clicking the "unsubscribe" link in those emails.

• Cookie preferences: You can manage your cookie preferences through your browser settings or by using the cookie consent tools available on starrsprite.com.

To exercise any of these rights, please contact us at hayley.starrshoppe@gmail.com.

7. Retention of Information

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or for as long as required to comply with legal, accounting, or reporting obligations. When no longer needed, your information will be securely deleted or anonymized.

8. Children’s Privacy

Our Site is not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If we become aware that a child under the age of 13 has provided personal information, we will take steps to delete that information.

9. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of those websites, and this Privacy Policy does not apply to them. We encourage you to review the privacy policies of any third-party sites you visit.

10. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. If we make material changes, we will notify you via email or a prominent notice on our Site. The date of the most recent update will be posted at the top of this page.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

name: Hayley

email: hayley.starrshoppe@gmail.com

This Privacy Policy is intended to inform you about how your personal information is handled when you interact with our website. If you have any specific legal or compliance needs, it is advisable to consult a legal professional.